Support

Frequently asked questions

Everything you need to know about entry, tickets and prizes.

How it works See how entry and the draw work, step by step. Open Free entry Enter for free by post — same odds as paid. Open Check ticket Verify a ticket with your code and email. Open

Getting started

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What is HouseWinner?

A prize-competition platform where you can win real-estate properties or a cash alternative.

Who can take part?

People aged 18 or over, resident in the eligible countries listed in the rules.

Tickets & entry

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How do I get tickets?

Pick a ticket bundle on the competition page or use the free postal method.

Does free entry have the same chances?

Yes, the free postal route has exactly the same chances as paid entry.

Can I check an existing ticket?

Yes, use the "Check ticket" page with your code and email.

Winning & prizes

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How do I find out if I won?

We contact you by email or phone, using the details you provided at entry.

Can I choose cash instead of the property?

Where the cash alternative is shown, you can choose that option.

Account & data

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How is my data protected?

We process data in line with the GDPR and apply technical and organisational security measures.

Still have a question?

Our support team is happy to help — we usually reply within one business day.

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